This means insurance companies are increasingly turning to digital “self-service” platforms when it comes to giving the customer what they want. From changing a vehicle to updating an address, customers have come to expect quick access and an easy experience, enabling them to complete routine tasks like these 24/7, whilst at home or on the go.
RAC are no different, and over 90% of our car insurance customers are signed up to our Self-Service Centre. This allows policyholders to view and download their car insurance documents online anytime, as well as make changes to their policy without the need to pick up the phone.
RAC customers can also contact us online via our ‘virtual assistant’ or web chat, allowing them to get answers fast!
View and manage your RAC Car Insurance policy online
No fuss, no phone call needed and open 24/7
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What changes can you make online?
We know our customers are becoming more and more tech-savvy, preferring the do-it-yourself model to calling us. So, we’ve been increasing our online capability to meet our customers’ needs. But what functionality is available for an RAC car insurance customer online?
- Change your name, marital status or contact details
- Change your vehicle, registration number or vehicle use
- Add or remove a driver
- Amend your monthly payment dates or bank details
- Submit or request proof of your No Claims Discount (NCD)
- Make an ad hoc payment
- Request or download your online documentation
Keep up to date and in control of your insurance by registering for your secure online account today.